Terms of Purchase

These terms set out how you can buy products in the online store intymipagunda.lt, how payment works and how products are delivered and returned. By placing an order, you confirm that you have read and agree to these terms. The terms do not exclude or limit your statutory rights as a consumer.

1. Seller

1.1. Seller and operator of the online store Intymi pagunda (intymipagunda.lt):

1.2. Intymi pagunda operates only as an online store – there is no physical shop and no possibility to view or try on products on site.

1.3. Only adults (aged 18 and over) may buy in the store. By placing an order, you confirm that you are at least 18 years old.

1.4. These terms apply to consumers and businesses. Provisions that by law apply only to consumers (e.g. the right of withdrawal) do not apply to businesses.

2. Account

2.1. You can buy without registering – it is enough to provide the details needed for delivery when placing the order.

2.2. With an account you can see your order history, conveniently start a return and take part in the loyalty programme “Seduction Points”.

2.3. You log in to your account with a one-time code sent to your e-mail – no password is needed. It is therefore important that only you have access to your e-mail. If you notice that someone else is using your account, let us know immediately.

2.4. You can delete your account at any time by writing to info@intymipagunda.lt.

3. Order and conclusion of the contract

3.1. Choose products, add them to the cart, enter the delivery details, choose the delivery and payment method and confirm the order.

3.2. After placing the order, you will receive an order confirmation to the e-mail address you provided. From this moment the purchase contract is concluded.

3.3. The products, quantities, prices and delivery price stated in the confirmation form an integral part of the contract. Order data is stored in our system, and we recommend that you keep the confirmation.

3.4. If an ordered product is not available (e.g. it was sold at the same time), we will inform you and offer a similar product or refund the amount paid within 14 days at the latest.

4. Products and prices

4.1. Prices are shown in euros including VAT. The delivery price is not included in the product price – it is shown in the cart before you confirm the order.

4.2. The price valid at the time the order is placed applies.

4.3. Product descriptions, size charts and photos are as accurate as possible, but colour shades on screen may differ slightly from the real ones due to screen settings. If you are unsure about the size or model, please contact us for advice.

4.4. If a price on the website is clearly wrong due to a technical error, we will inform you and let you choose – buy at the correct price or cancel the order with a full refund.

5. Payment

5.1. All currently available payment methods and more information are on the “Payment” page.

5.2. Available payment methods:

5.2.1. Online banking: Swedbank, SEB, Luminor, Citadele, Artea, Revolut and others (via OPAY).

5.2.2. Payment cards and mobile wallets: Visa, Mastercard, Maestro, Apple Pay, Google Pay.

5.2.3. PayPal.

5.2.4. Instalments: via ESTO or General Financing (via OPAY) – the agreement is concluded directly with the financing provider under its own terms.

5.2.5. Payment on delivery: for LP Express (Unisend) and Omniva shipments in Lithuania – by card at the parcel locker or to the courier, depending on the courier's options. This method is not offered to customers who have previously failed to collect a shipment to be paid on delivery (see clause 6.6).

5.2.6. Bank transfer – the bank details are on the “Payment” page.

5.3. When paying by bank transfer, be sure to enter the order number as the payment reference. Pay for the order within 3 working days of receiving the confirmation – otherwise the order may be cancelled.

5.4. We start preparing the order once payment is received or, if you chose payment on delivery, immediately after the order is confirmed.

5.5. Payment card or online banking login details are not passed to us – payments are processed securely by the payment service providers.

5.6. We issue an invoice for every order and put it in the parcel. If you need it by e-mail, write to us. If you are buying on behalf of a company, enter the company details when placing the order.

6. Delivery

6.1. Delivery methods, prices, free delivery conditions and delivery times are on the “Delivery” page. During checkout you will see all methods available for your country and their prices:

6.1.1. In Lithuania: to LP Express (Unisend), Omniva, DPD Pickup and Venipak parcel lockers or by courier (Unisend, DPD) – within 1–5 working days.

6.1.2. In Latvia and Estonia: to Omniva, Unisend and DPD parcel lockers or by courier.

6.1.3. Other countries: registered postal parcel with tracking – within 5–20 working days.

6.2. Orders paid by 12:00 on a working day we try to dispatch the same day.

6.3. Delivery times are counted from receipt of payment (or from order confirmation if you pay on delivery). During holiday periods or due to carrier delays, shipments may take longer – in that case we will inform you.

6.4. If the order is not delivered within 30 days, you have the right to withdraw from the contract and get a full refund.

6.5. How long a shipment is kept in a parcel locker depends on the carrier (see the “Delivery” page). If the shipment is not collected, it is returned to us – we will inform you and offer to send it again (for an additional delivery fee) or refund the amount paid minus the shipping costs incurred.

6.6. If an uncollected shipment was to be paid on delivery, payment on delivery will no longer be offered to you for future orders – you can choose other payment methods.

6.7. When collecting the shipment, check the packaging. If you notice damage, if possible tell the courier and inform us as soon as possible – a photo will help us resolve the situation faster.

7. Returns (withdrawal from the contract)

7.1. We offer a 30-day return guarantee: you can return a product within 30 days of the day of delivery without giving a reason. The detailed return procedure is on the “Returns” page.

7.2. Requirements for returned products:

7.2.1. the product has not been worn or used, is undamaged and has not lost its commercial appearance;

7.2.2. the product is in its original packaging with all tags attached.

7.3. You may try the product on as you would in a shop – over your underwear. If the value of the product has decreased because it was handled more than necessary to examine it, we may reduce the refund accordingly.

7.4. Stricter conditions apply for hygiene reasons:

7.4.1. socks, knee-high socks and ankle socks can be returned only if they have not been tried on;

7.4.2. tights, hold-up and suspender stockings, and full-body stockings (catsuits) cannot be returned if the manufacturer's packaging has been opened;

7.4.3. perfumes, body paints, massage oils and gels can be returned only unused, with undamaged packaging;

7.4.4. gift cards cannot be returned (see section 9).

7.5. How to return:

7.5.1. start the return in your account or write to info@intymipagunda.lt, stating the order number and the products you are returning;

7.5.2. send the products via the Omniva return service (€2.90, deducted from the refund) or on your own – to the address given on the “Returns” page.

7.6. Once we receive the returned product, we check it within 14 days and inform you whether it meets the return conditions. If it does, we refund the amount paid for it.

7.7. The money is refunded using the same method you paid with (e.g. if you paid via PayPal – to the same PayPal account), unless we agree otherwise.

7.8. The price paid for the products is refunded. The delivery price is not refunded.

7.9. You pay the cost of sending the return. You are responsible for the products until they reach us, so we recommend packing the parcel carefully and keeping the tracking number.

7.10. To exchange a product for another size or model, return it as described in this section and place a new order.

8. Defective products

8.1. We are liable for defects in products that become apparent within 2 years of delivery.

8.2. If you receive a defective, wrong or damaged product, let us know as soon as possible (we recommend within 2 months of noticing the defect) by e-mail info@intymipagunda.lt, stating the order number and attaching photos of the defect.

8.3. First of all, you can ask us to replace the product with one of proper quality or to repair the defect.

8.4. If replacement or repair is not possible or we do not do it within a reasonable time, you can ask for a price reduction or withdraw from the contract and get your money back. You cannot withdraw from the contract because of a minor defect.

8.5. We pay the cost of returning a defective product – please agree the return method with us.

8.6. The guarantee does not apply if the defect was caused by improper care (not following the care label), mechanical damage or normal wear and tear.

9. Gift cards

9.1. Our virtual gift card is valid for 6 months from purchase and only in our online store.

9.2. The gift card cannot be returned or exchanged for cash. It can be sent as a gift – if you enter the recipient's e-mail, the gift card will be sent to the recipient.

9.3. Gift vouchers of our partners (“Laisvalaikio dovanos”, “Dovanų sala”, “Gera dovana”) are subject to the terms of their issuers.

9.4. If a product bought with a gift card is returned, the money is not refunded – the used gift card balance is restored.

10. Loyalty programme “Seduction Points”

10.1. Registered customers can take part in the programme. Points are collected for purchases and other actions listed on the programme page and can be exchanged for discounts, free delivery or small gifts.

10.2. Points are not money – they cannot be cashed out or transferred to another person.

10.3. If products are returned, the points received for them are deducted.

10.4. The conditions for collecting points, the levels and coupon validity are described on the “Loyalty programme” page. We may change the programme terms after announcing it in advance on that page; points already collected remain.

11. Reviews

11.1. Only buyers who have received an invitation by e-mail after their order has been fulfilled can leave a review. This way we make sure that reviews are written by real buyers.

11.2. We publish both positive and negative reviews.

11.3. We do not publish, or we remove, reviews containing offensive, unlawful, promotional or off-topic content, personal data or information that infringes the rights of others.

12. Liability

12.1. You are responsible for the accuracy of the details provided in the order. We are not liable for delivery delays caused by incorrect details (e.g. a wrong phone number or address).

12.2. We are not liable for delay or non-performance caused by force majeure.

12.3. These terms do not limit our liability where it cannot be limited by law.

13. Dispute resolution

13.1. If you have any questions or disagreements, please contact us first – we will try to resolve the situation as quickly as possible. We will examine your complaint and reply within 14 days at the latest.

13.2. If you are not satisfied with our reply, you may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), the body that resolves consumer disputes out of court: A. Goštauto g. 12, 01108 Vilnius, Lithuania, e-mail tarnyba@vvtat.lt, phone +370 5 262 6760, vvtat.lrv.lt. The ways of submitting an application are described on the authority's website.

13.3. You also have the right to go to court.

13.4. These terms are governed by the law of the Republic of Lithuania. If you are a consumer living in another EU country, the mandatory consumer protection rules of your country of residence also apply to you.

14. Final provisions

14.1. The processing of personal data is described in the “Privacy policy”.

14.2. We may change these terms. The terms valid at the time you place your order apply to you.

14.3. If any provision of these terms is found invalid, the remaining provisions remain in force.

Any questions? Write to info@intymipagunda.lt or call +370 674 52797 – we will be happy to help.

Updated 2026-10-30